Terms of Service

Facilities Logbook · last updated 17 September 2026

These terms are between you (or the facility/business you're signing up on behalf of) and Brown Lamp Logistics, a sole proprietorship based in Ontario, Canada ("we", "us"), operator of the Facilities Logbook service. By creating an account or using the app, you agree to them. If you're signing up on behalf of a business, you're confirming you're authorized to agree to these terms for it.

What the service is

Facilities Logbook is a record-keeping and workflow tool for building-services crews — maintenance checklists, work orders, deficiency and parts tracking, and related notes. It is a record of what your crew did and when — it is not a substitute for manufacturer specifications, professional engineering judgment, or any inspection or maintenance schedule required by code, warranty, or law. You and your facility remain fully responsible for the actual maintenance decisions made and the safety of your equipment and premises; the app only helps you keep track of them.

Accounts

• You must be at least 18 to create an account.
• Whoever creates a facility's account is its owner and is responsible for who they invite, what role each person gets (owner / admin / tech), and for keeping their own crew's use of the account within these terms.
• You're responsible for keeping your password confidential and for activity that happens under your login. Tell us right away ([email protected]) if you think an account's been compromised.
• Give us accurate information when you sign up — a real name and an email address you actually check.

Plans, billing, and free accounts

• A facility's free plan is limited to 2 crew accounts. Paid plans, when available, remove that limit and add further features as described on the pricing page at the time.
• Paid plans may be billed monthly or as a prepaid term (e.g. annually); either way, the price and period are shown to you before you pay, and a prepaid term does not auto-upgrade mid-term without your say-so.
• Payment is processed by Stripe. We don't receive or store your card details.
• If a paid plan lapses or a payment fails, we won't delete your data — the facility switches to read-only (everything stays visible and exportable) until the plan is renewed or corrected.
• You can cancel a paid plan at any time; it stays active through the period already paid for. Fees already paid are non-refundable except where required by law, but we'll always work with you if something genuinely went wrong on our end.

Your data

Whatever your facility enters — logs, photos, checklists, notes — belongs to your facility. We store and process it only to provide the service to you, as described in our Privacy Policy. You can export your facility's records at any time, and we'll help you get a full copy if you decide to leave.

Acceptable use

Please don't:

• Use the service for anything illegal, or to store content you don't have the right to store;
• Try to access another facility's data, bypass access controls, or probe/scan/attack the service;
• Use the notification system (push or email) to send anything to someone outside your own crew, or otherwise use it as a way to contact people who haven't asked to hear from your facility;
• Reverse-engineer, resell, or white-label the service without our written OK;
• Do anything that could reasonably put other facilities' access to the service, or their data, at risk.

We can suspend or terminate an account that breaks these rules, or that's materially overdue on payment, after giving reasonable notice where practical.

No warranty

The service is provided "as is" and "as available." We work to keep it reliable and to fix problems promptly, but we don't promise it will be uninterrupted, error-free, or fit for any particular purpose beyond what's described here. You're responsible for having your own backup process for anything you can't afford to lose (we also keep our own backups, but that's a safety net, not a substitute for your own judgment about critical records).

Limitation of liability

To the fullest extent the law allows: we aren't liable for indirect, incidental, or consequential damages (like lost profits, equipment failure, or property damage) arising from your use of the service, including from reliance on a checklist, reminder, or record it stores. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose, or CAD $100 if you're on a free plan. Nothing in these terms limits or excludes liability for gross negligence, wilful misconduct, or fraud, or anything else the law doesn't allow us to limit.

Indemnity

You agree to cover reasonable costs and damages we face because of your (or your crew's) misuse of the service or breach of these terms — this doesn't apply to normal, intended use of the app, and it's not one-sided: we're responsible for our own breaches and misuse in exactly the same way.

Termination

You can stop using the service and close your account at any time. We may suspend or close an account for a breach of these terms, non-payment after reasonable notice, or if we ever discontinue the service generally — in the last case, with as much advance notice as we reasonably can, and a chance to export your data first.

Changes to these terms

If these terms change materially, we'll update the "last updated" date above and let account owners know where practical. Continuing to use the service after a change means you accept the update.

Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Both of us agree that the courts of Ontario have exclusive jurisdiction over any dispute arising from these terms or the service, and each of us agrees not to bring a claim in any other court.

General

• If one part of these terms turns out to be unenforceable, the rest still stands — we'll treat the unenforceable part as narrowed just enough to be valid, or removed if it can't be.
• These terms, together with the Privacy Policy, are the whole agreement between us about the service, replacing any earlier discussion or understanding about it.
• Not enforcing a term once doesn't mean we've given it up for next time.
• You can't transfer your agreement to someone else without our OK; we may transfer ours as part of selling or restructuring the business, but your data stays protected under these terms (or equivalent ones you're told about) either way.

Contact

[email protected]